Diversity and Cultural Inclusion

Muscular Dystrophy Queensland (MDQ) is committed to provision of the highest quality services to all MDQ clients living with neuromuscular conditions, throughout their life span, using the principles of person centred practice, maintaining the dignity and privacy of client information, and ensuring equitable, inclusive access to MDQ’s services

MDQ welcomes all groups within the Australian community. We will deliver equitable access to services, ensuring that they are respectful of the values, customs, cultures and beliefs our our clients, no matter what their cultural or societal background, including:

  • Aboriginal and Torres Strait Islander people
  • People from non-English speaking backgrounds
  • People from diverse racial, religious or cultural backgrounds
  • People with a disability
  • Gay, Lesbian, Transgender/gender diverse, Bisexual or Intersex people
  • Who use an alternate means of communication, including but not limited to Auslan (Australian Sign Language) communicators

MDQ is committed to cultural diversity and will:

  • Ensure that diversity and cultural inclusion are incorporated in the organisation’s ethos during all activities of the organisation and relate to all staff and volunteers
  • Incorporate staff training and education in cultural competency and safety, and into organisational values, practices, policies and service delivery
  • Encourage the active recruitment of employees from diverse backgrounds and/or employees who have previous experience in service delivery to people from diverse backgrounds
  • Where possible and/or relevant, provide information on the services and programs in languages other than English which reflect the demographics of the target service areas
  • During consultations, seek the involvement of stakeholders from diverse cultural and linguistic backgrounds in identifying and prioritising needs and in planning services
  • Seek to support new clients from diverse cultural and linguistic backgrounds
  • Ensure that changes to local cultural and linguistic demographics are reviewed in planning for future services
  • Ensure equitable access to MDQ’s services for people from cultural or linguistically diverse backgrounds and actively work to minimise their barriers to entry
  • Ensure that harassment or discrimination are not tolerated and that appropriate internal organisation and/or legal protocols, are followed to prevent or address harassment or discrimination
  • Provide flexible approaches and processes in response to clients, recognising and meeting cultural and linguistic needs
  • Continually improve our service quality for people from diverse cultures and backgrounds

MDQ staff are required to do all that is practical to:

  • Demonstrate respect for cultural or religious customs and health practices including beliefs and taboos
  • Arrange for interpreters (including sign language interpreters) in circumstances where clients are unable to communicate easily in English
  • Provide assessments and treatments in a manner that is culturally appropriate and respectful. This may also include using accredited interpreters where required, or involvement of a larger group of extended family members identified by the client
  • Respect cultural traditions when entering someones home
  • Actively seek information from clients or where appropriate their family/carer about their customs, culture and beliefs where it may affect the provision of service
  • Attempt to meet specific requests from clients, where possible, to demonstrate respect
  • Confer with employees from diverse cultural backgrounds and people with disability in planning and implementing client services.

MDQ’s full Diversity and Cultural Inclusion Policy is available on request. We may at any time update or remove this policy without prior notice. Any changes to this policy will be published here on our website. This policy was last updated in August 2020.