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Register as a Client

Registration as a client

When you decide you would like to become a client of Muscular Dystrophy Queensland, we will ask you to complete a Registration Form, which will record details about you, your neuromuscular condition, living arrangements, care requirements. We also ask you to sign a Consent Form in relation to activities we undertake on your behalf. The information you provide will enable your Case Management Officer to understand more about your needs, your entitlement to available services, and to provide the best assistance possible.

We also recommend that our clients register with the Queensland Government Department of Communities, Child Safety and Disability Services (DS) and provide consent for Muscular Dystrophy Queensland to report to the Department on services we provide for you. Your registration can provide significant benefits which can be explained to you by your Case Management Officer.

MDQ is a small organisation and there is a limit to our capacity to provide ongoing services. Sometimes, as a client, you may have to wait for services to begin or be continued. We will explain these issues at the time of registration or when there is a wait time for ongoing services.

Ongoing Services

Our clients are welcome to access MDQ’s services for as long as those services are useful. Our active clients are those people who have received a service in the past 12 months. Those who have not accessed our services within 12 months can remain as inactive clients. Clients can change from inactive to active at any time e.g. when they have a need to call us for advice or when they request a new Individual Goals Plan. Inactive clients are also entitled to receive our newslet- ters and other communications.

Fees and Charges

Currently Muscular Dystrophy Qld is operating under a ‘charity model’ and our case management service is provided at no cost, as are most of our other services. Our Your Life Your Choice service is a fee for service program.

From July 2016, the National Disability Insurance Scheme (NDIS) will be introduced in Australia. If you wish to continue receiving services from MDQ it is also important for you to talk to your MDQ Case Management Officer before you have your appointment with the NDIS planner as some of our services will need to be funded through your NDIS package (please refer to Muscular Dystrophy Queensland’s services under the NDIS (p10) for more information.

Exiting MDQ’s services

You may choose to that you no longer wish to be a client of Muscular Dystrophy Queensland for any reason, including:

  • You no longer have a need for our services
  • You have moved interstate (MDQ can refer you to a Muscular Dystrophy organisation in most states of Australia)

The situation could arise where we are no longer able to provide a service for you, in which case we would discuss your exiting Muscular Dystrophy Queensland as a client.