Rights and Responsibilities
When engaged in service provision, both clients and service providers have rights and responsibilities.
As a community based organisation funded by Disability Services Queensland, Muscular Dystrophy Queensland strives to uphold the following objectives:
- To acknowledge the rights of people with a disability including promoting their inclusion in the life of the community in general.
- To uphold the rights of our clients both within our service provision and the broader community.
- Provide services that uphold the Queensland Disability Service Standards.
- To ensure the services funded by the government and by our own fundraising initiatives are accountable and responsive to the needs of the people we support.
Client rights
As a client of Muscular Dystrophy Queensland you have the right to:
- be informed of, consulted about and invited to contribute to all decisions about their service;
- be provided with a non-discriminatory, quality and respectful service;
- confidentiality, privacy and anonymity when required;
- make a complaint without retribution;
- have an advocate of your choosing; and
- have access to your records.
Muscular Dystrophy Queensland rights
Muscular Dystrophy Queensland staff have the right to:
- be treated with respect;
- have a workplace that is safe and healthy; and
- be adequately remunerated for their work.
Responsibilities
Muscular Dystrophy Queensland staff members:
- inform families of their rights and responsibilities and uphold these rights; and
- treat families as they would wish to be treated.
As a client of our service we also ask that you:
- keep us informed of changes to your contact details and circumstances;
- contact us when you have a need for assistance;
- inform Muscular Dystrophy Queensland as soon as possible if you have any feedback about our service; and
- treat Muscular Dystrophy Queensland staff members as you would wish to be treated.