Rights and Responsibilities

Rights & Responsibilities

Policy

When engaged in service provision, both clients and service providers have rights and responsibilities.
As a community based organisation partly funded by the Department of Communities, Child Safety and Disability Services, Muscular Dystrophy Queensland strives to uphold the following objectives:

  • To acknowledge the rights of people with a disability including promoting their inclusion in the life of the community in general.
  • To uphold the rights of our clients both within our service provision and the broader community.
  • Provide services that uphold the Queensland Disability Service Standards.
  • To ensure the services funded by the government and by our own fundraising initiatives are accountable and responsive to the needs of the people we support.

Client Rights

As users of Muscular Dystrophy Queensland’s services, clients have the following rights:

  • To be provided with equitable access to services which, within MDQ’s capacity, are tailored to clients’ individual needs and are sensitive to their cultural, language and social profile.
  • At all times to be treated with dignity and respect.
  • To be confident that client information is handled according to privacy legislation and that there is a process for the client to access information if needed.
  • To be appropriately informed and to have choice and control over decision making in the client relationship.
  • To be offered a support person during consultations.
  • To be provided with services in a safe environment.
  • To be fully informed about any limitations or fees.
  • To provide feedback about MDQ’s services or to make complaints without fear of retribution.

Client Responsibilities

Clients also have responsibilities in the professional relationship with Muscular Dystrophy Queensland:

  • To provide a safe and healthy environment for staff to visit.
  • To treat MDQ staff with respect and dignity.
  • To respect staff ’s privacy out of hours.
  • To be in a professional relationship with MDQ staff and not to expect a personal friendship.
  • To inform MDQ staff of relevant changes which may affect service provision.
  • To cancel face-to-face appointments if the client or family member has an infectious disease e.g. influenza, conjunctivitis etc.

MDQ Rights

Muscular Dystrophy Queensland staff have rights when they are providing services:

  • To be treated with dignity and respect by service users and family members.
  • To have a workplace that is safe and healthy.
  • To be able to do their work efficiently and in a timely manner.

MDQ Responsibilities

  • To uphold clients rights, both within our service provision and within the broader community.
  • To ensure that MDQ’s services are continuously improving, both in quality and relevance to our clients needs.
  • To keep the client informed in a timely manner about all aspects of the MDQ service.
  • To structure the organisation and services in compliance with the Queensland Disability Service Standards.