We at Muscular Dystrophy Queensland are committed to keeping you safe during our direct work with you so we have strict Infection Control procedures in place for when we visit you in your home or when you visit our Client Centre. This Infosheet explains what Muscular Dystrophy Queensland is doing to minimize the spread of COVID 19 and thus working for our collective safety. These are reviewed regularly as health directives change.
- MDQ has an infection control (COVID) committee which oversees staff training and safe processes for protection of our community and staff.
- Staff do not to come to work if they have any COVID like symptoms e.g. sore throat, runny nose, temperature, or if they or a close contact is waiting for a COVID – 19 test. They cannot return to work unless they have had a negative COVID test.
- Staff often work from home as a way to minimize any possible spread of the virus.
- We offer services via telehealth and phone which offers service continuity during lockdowns
- On the day of your appointment, we will text or call and ask after your COVID related health or symptoms and those of the people who live with you. Please respond to those texts with an honest answer so we can safely provide services
- If you have symptoms (from COVID – 19 checklists) or you are a close contact of someone who is waiting for results of a COVID test, please cancel your appointment. If you explain this as a reason for your cancellation, we will not charge a cancellation fee.
When staff of Muscular Dystrophy Queensland visit your home
We have also introduced strict processes related to hand cleanliness, use of PPE and strict social distancing at all times.
Entering your home
First, thank you for welcoming MDQ staff into your home. And it is never too late to let your MDQ visitor know that you are not feeling well and will need to suspend the appointment. If your MDQ visitor notices any COVID like symptoms, they will also have to suspend the appointment and leave your house. We apologise in advance for this but we must do all we can to stop the spread.
Cleaning hands and surfaces
MDQ staff are now required to wash or sanitise their hands before and after they visit your home and to take care in cleaning equipment before and after use. You are also encouraged also to follow this practice, before/after your appointment
- Hand washing/hand sanitising: following the WHO guidelines, staff will wash or sanitise their hands upon entry to and exit from your home.
- Cleaning surfaces: Staff use alcohol wipes to wipe surfaces and equipment between each usage
Personal Protective Equipment (PPE)
- Masks: Staff wear masks:
- Upon request. All you need to do is ask and the staff member will wear a mask
- During high risk times, if they cannot use social distancing inside your home, and in response to government guidelines (except during hydrotherapy sessions as the masks get very wet!)
- Sanitiser and alcohol wipes: These are an important part of our infection control toolkit
- Gloves: Gloves are used only where there is going to be mucous contact e.g. when assessing you for a cough assist machine. Official advice is that clean hands are better than gloves
- Gowns and Shields: MDQ has purchased some gowns and shields and will use them when we have done a risk assessment and we believe they are required AND if you are concerned but let us know beforehand so we can bring the equipment with us on your home visit.
When you are visiting the Muscular Dystrophy Queensland’s Client Centre
The Client Centre, at our Head Office in Nundah, is a very large and safe space and we are also providing extra cleaning and adhering to infection control processes according to health guidelines
- Thermometer: MDQ has a forehead thermometer with which our frontline staff will be regularly taking their temperature for your safety. During high risk times, will ask all of our visitors to the Client Centre to participate in a forehead temperature test.
- If a visitor has a persistent temperature of over 37.5C, we will need to discuss our options with you e.g. discontinue your scheduled assessment/treatment.
- If you feel you have a fever or heightened temperature, you can call us prior to the appointment and cancel without being charged a cancellation fee.
- Cleaning surfaces: After each use, the rooms in the Client Centre are cleaned with an alcohol based cleaner, according to the MDQ COVID – 19 cleaning schedule.
If you have any questions or suggestions, do not hesitate to call the office (07 3243 9700) and ask to speak to your support coordinator or your allied health team. Stay safe and thankyou for trusting Muscular Dystrophy Queensland to provide your services.
Updated January 2021